Key Account Manager

Tanggung jawab

• Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
• Content management & optimization
• Campaign strategies & execution
• Chat response representation of the brand/seller
• Operations capacity and process implementation
• Progressive revenue trend and overall online sales performance
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
• Positive client NPS

Persyaratan

• Fluent in English
• Experience with business fundamentals
• Minimum 1 - 3 years of eCommerce background preferably from a brand/platforms/enablers industry
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Excellent negotiation skills
• Strong interpersonal skills (empathy & flexibility)
• Proficient in excel and powerpoint