Key Account Ecommerce (External Relations)

Key Account Ecommerce (External Relations)

Job Description

• Manage Shopee relationships as the main PIC for AM, category, campaign, and relevant teams, while actively identifying collaboration opportunities.

• Develop targets and business plans covering annual, quarterly, and monthly sales

• targets, growth, budget, campaign calendars, and required platform support.

• Align Joint Business Plans (JBP) with AMs to secure relevant programs, exposure, and platform commitments to support brand targets.

• Maximize platform opportunities by identifying key campaigns, category programs, product launches, and new initiatives relevant to the brand.

• Lead commercial negotiations for voucher subsidies, promotional placements, additional exposure, and co-funding while considering costs and margins.

• Conduct regular business reviews with AMs to discuss performance, challenges, growth opportunities, and additional support, and ensure proper follow-up.

• Monitor partnership execution by tracking commitments, PICs, deadlines, and Shopee support while coordinating with internal teams.

• Evaluate results and manage escalations by assessing the impact of partnerships on sales and profitability and addressing issues with the relevant Shopee teams.

Requirements

• Minimum 2 years of experience in E-Commerce Key Account, Marketplace Partnership, or similar roles with direct Shopee exposure.

• Experienced in building relationships and negotiating with AMs or platform commercial teams.

• Strong ability to develop targets, forecasts, and annual/quarterly/monthly business plans.

• Good understanding of Shopee campaigns, traffic sources, promotions, platform fees, and margin impact.

• Proficient in Excel/Google Sheets and experienced in preparing business proposals and review presentations.

• Proactive, strong in negotiation, and disciplined in follow-up. Existing network within Shopee is a plus.