IT Operation Supervisor

Requirements:

• Min. Bachelor's Degree in Information Technology, Computer Science, or a related field.

• Min. 3 years of experience in IT Support or IT Operations, preferably with supervisory experience.

• Strong knowledge of hardware and software troubleshooting in a corporate environment.

• Experience in managing IT support operations, including user support, incident handling, and technical issue resolution.

• Familiar with CCTV, IP PABX, Access Control, and other supporting building systems.

• Basic knowledge of IT infrastructure, including servers, networking, and connectivity troubleshooting.

• Ability to supervise IT support activities, coordinate team assignments, and ensure timely resolution of technical issues.

• Good documentation, reporting, communication, and problem-solving skills.

• Proactive, responsible, and able to work independently or collaboratively with internal teams and external vendors.

Job Responsibilities:

• Supervise daily IT support operations to ensure timely and effective resolution of technical issues and user requests.

• Monitor and coordinate IT support activities, including hardware and software troubleshooting, equipment maintenance, and incident handling.

• Oversee the operation and maintenance of CCTV, IP PABX, Access Control, and other supporting technology systems.

• Ensure the availability and proper functioning of IT equipment and supporting systems across company operational areas.

• Coordinate basic IT infrastructure maintenance, including servers, networking devices, and connectivity, to support smooth business operations.

• Assign tasks, monitor team performance, and provide guidance to IT support personnel to ensure service quality and operational efficiency.

• Coordinate with internal departments and external vendors for technical support, system maintenance, and troubleshooting.

• Monitor IT equipment inventory, maintenance schedules, incident records, and support documentation, and prepare regular operational reports.

• Identify recurring technical issues and recommend improvements to enhance IT support services and system reliability.