IT Manager (P2P Lending)

Company: (P2P Lending / cash loan fintech)

Location: Central Jakarta (around the Sudirman area)

Reporting to: CTO

Job Requirements

• Bachelor's degree or above, major in Computer Science/Information Systems or related fields

• 5–8 years of IT experience, with at least 2 years of experience in managing small teams

• Fintech, P2P, banking or payment industry background is preferred

• Proficient in Linux, cloud computing, Java, MySQL, networking, monitoring; familiar with at least one backend language

• Understand the basics of ITIL (incident/change/problem management)

• Working communication in English; Bahasa as the preferred language; Mandarin is a plus

• Willing to accept on-call duties, pressure-resistant, and business-oriented

• Experienced in Leading Small teams of 3–5 people

• Bachelor's degree in Computer Science/Information Systems or related fields

• Language: Fluent in Bahasa Indonesia + working proficiency in English; knowledge of Chinese is a plus (for liaising with Chinese technical/business teams)

Core Responsibilities

1. Business Acumen

• Familiarize yourself with the core business related to the LPBBTI industry

• Learn about end-to-end full-process lending service features

1. Production, Operation and Stability

• Responsible for the high availability and fault emergency response of core business systems (including application processing, risk control, loan disbursement, repayment, collection, and reporting)

• Establish mechanisms for monitoring and alerting, log auditing, routine inspection, capacity assessment, backup, and disaster recovery drills

• Lead the RCA (Root Cause Analysis) for major failures and deliver closed-loop improvements

1. Team Management

• Clarify the work boundaries between the helpdesk and the development team, and establish a ticket SLA, shift scheduling and on-call duty mechanism

• manage code submission specifications, branching strategies, release windows, phased rollout and rollback

• Handle performance management, provide on-the-job training and fill in for gaps: when the team is short-staffed, managers themselves must be able to step in and troubleshoot issues

• Cross-departmental collaboration and communication

1. Infrastructure and Cloud

• Manage servers, networks, firewalls, VPNs, DNS, emails, office terminals, and agent devices in call centers

• Cost optimization, permission governance, and security group policies for cloud resources (Alibaba Cloud/AWS)

1. Release and Change Management

• Using and Managing GitLab

• Establish a change window, UAT collaboration, and production release checklist

• Coordinate with product, risk control and compliance teams to ensure the launch will not affect regulatory reporting and reconciliation

1. Security and Compliance (Key Focus)

• Principle of Least Privilege, Account Lifecycle, Sensitive Data Encryption and Data Masking

• Compliance with OJK/PPATK requirements: ensuring data accuracy and traceability for regulatory reports including SLIK, APOLO, FDC, Pusdafil and others

• log retention, audit cooperation, and the implementation of ISO 27001 and PDPA

1. Suppliers and Budget

• Manage cloud service providers, SMS service providers, eKYC service providers, OCR service providers, monitoring service providers, and office equipment suppliers

• Prepare IT budgets, control CAPEX/OPEX, and negotiate SLAs