IT Helpdesk Staff (Yogyakarta)

Job Descriptions:

- Handle user account system management.

- Monitoring, maintenance and repair IT assets.

- Serve as an escalation point for complex technical issues.

- Monitoring stock of IT assets.

- Ensure timely resolution of user requests and incidents.

- Maintain accurate documentation of support processes.

- Setup office network environtment & configuration.

Requirements:

- Bachelor’s degree in Information Technology or related field.

- Proven experience in IT support or help desk roles.

- Strong technical troubleshooting and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Experience with ticketing and remote support systems.

- Ability to manage multiple tasks and priorities.

- Strong organizational and documentation skills.

- Customer-focused mindset.

- Ability to work under pressure and meet deadlines.

- Willing to full Work From Office (WFO).