IT Assistant Manager

Responsibilities:

• Maintain and support all hotel IT systems including PMS, Channel Manager, Booking Engine (i.e VHP, D-Edge), back-office systems, guest internet access, and email.

• Build and monitor network infrastructure performance to ensure high availability.

• Manage server environment, storage, backups, and disaster recovery systems.

• Act as the first point of contact for IT-related issues and ensure timely resolution.

• Escalate critical issues to vendors when needed.

• Ensure all systems comply with corporate policies, local regulations, and data privacy laws (e.g., PDPA or GDPR).

• Implement cybersecurity best practices, including firewalls, antivirus, software updates, and data encryption.

• Conduct regular audits of system access and usage.

• Lead the installation and upgrade of systems or hardware.

• Prepare the IT budget and monitor expenditures.

• Evaluate and recommend hardware/software purchases.

• Maintain an accurate inventory of IT assets.

• Train hotel staff on the proper use of IT systems and software.

• Maintain up-to-date IT documentation, SOPs, network diagrams, and manuals.

Requirements:

• S1 Bachelor in IT, Computer Science.

• Min 3 – 5 years IT management experience, preferably with hotel hospitality background.

• Familiar with hotel systems (PMS, POS, accounting systems, booking engines, etc.), network infrastructure, firewalls, switches, wireless APs and Microsoft environments.