Inside Sales Executive

Key Responsibilities

1. Lead & Inquiry Management: Record and maintain all incoming leads and inquiries accurately in the sales tracking system/CRM. Ensure every inquiry has a clear status, responsible person, next action, and follow-up date. Monitor open inquiries and quotations. Qualify customer requirements and identify opportunities requiring escalation to Sales Engineers or other relevant teams.

2. Quotation Preparation: Prepare fast quotations and accurately for standardproducts based on approved formats. Handle quotations for standard retail products. Ensure quotations comply with approved pricing and commercial policies. Coordinate internally when special quotation condition required  management approval.

3. Sales Follow-Up & Closing: Proactively follow up quotations through appropriate communication channels. Understand customer buying status. Negotiate within authorized commercial limits and actively drive opportunities toward Purchase Order. Maintain disciplined follow-up until opportunities are won, lost, postponed, or otherwise clearly concluded. Record reasons for lost opportunities to support sales improvement.

4. Customer Retention & Repeat Orders: Maintain regular contact with existing customers and identify opportunities for repeat orders. Review previous purchasing patterns and proactively approach customers when repeat demand is expected. Promote relevant standard products to existing customers. Support reactivation of inactive customers. Develop long-term customer relationships to increase customer retention and recurring sales.

5. Customer Satisfaction: Conduct and follow up customer satisfaction surveys and required customer administration. Collect customer feedback and coordinate internally to resolve commercial or service-related concerns. Identify dissatisfied customers or declining purchasing activity and initiate appropriate follow-up. Support continuous improvement of customer experience.

6. Sales Monitoring & Reporting: Maintain accurate records of leads, inquiries, quotations, follow-up activities, orders, lost opportunities, and repeat orders. Monitor quotation pipeline and conversion performance. Provide regular reports on inquiry status, quotation value, order intake, win/loss status, customer follow-up, and repeat-order opportunities. Highlight overdue quotations and opportunities requiring management or Sales Engineer support.

7. Cross-Functional Coordination: Coordinate with Sales Engineers, Purchasing, Warehouse, Order Execution, Service, Finance, and other relevant functions to provide accurate information to customers. Confirm product availability, lead time, delivery status, and other commercial information before making commitments to customers. Ensure complete handover of confirmed orders to the order execution process.

Key Requirements

1. Diploma or bachelor's degree in business, Marketing, Engineering, Industrial Engineering, or related field.

2. Preferably 2–4 years of experience in Inside Sales, Internal Sales, Sales Support, Tele sales, or B2B industrial sales.

3. Experience in industrial products, machinery, lifting equipment, tools, spare parts, MRO, or other B2B technical products is an advantage.

4. Experience preparing quotations and following up B2B customers is strongly preferred.

5. Strong commercial and sales orientation.

6. Good communication and customer handling skills through telephone, email, and WhatsApp.

7. Strong follow-up discipline and ability to manage a large number of inquiries simultaneously.

8. Basic understanding of pricing, margin, discount, and commercial terms.

9. Good negotiation and closing skills.

10. Proficient in Microsoft Excel and Microsoft Office.

11. Experience using CRM or ERP systems is an advantage.

12. Good written and spoken English is an advantage.