HR Generalist – HR Operations & Payroll

Job Brief

Terralink Business Solutions is looking for a hands-on HR Generalist to manage day-to-day HR operations and payroll administration for our internal team and assigned client accounts.

You will maintain accurate employee records, prepare employment documents, administer BPJS, process payroll, and coordinate employee onboarding and offboarding. This role requires strong attention to detail, confidentiality, and the ability to manage deadlines across multiple employee groups.

This position does not include candidate sourcing, headhunting, or recruitment sales.

Key Responsibilities

• Manage monthly payroll preparation, including attendance, leave, approved overtime, salary adjustments, prorated salaries, deductions, and payslips.

• Reconcile payroll calculations, payment records, and statutory contribution data before submitting them for approval.

• Administer BPJS Kesehatan and BPJS Ketenagakerjaan, including employee registration, data changes, wage updates, membership transfers, and offboarding.

• Prepare and administer PKWT, PKWTT, contract extensions, amendments, assignment letters, and other employment documents using approved templates.

• Monitor contract expiry dates, probation periods where applicable, and required employment-related submissions.

• Coordinate onboarding and offboarding, including documentation, benefits administration, clearance, and final-pay calculations.

• Maintain accurate employee databases, personnel files, attendance records, and leave balances.

• Prepare PPh 21 calculations and supporting data, and coordinate tax reporting with the designated finance or tax professional.

• Support THR, statutory benefit, and end-of-contract compensation calculations.

• Maintain HR compliance calendars and coordinate WLKP and other applicable employment administration.

• Respond to employee questions about payroll, benefits, leave, and company policies.

• Coordinate with assigned clients to obtain complete payroll inputs and timely approvals.

• Keep employee data, payroll records, and access permissions separate for each employing entity.

• Escalate payroll discrepancies, employment issues, and requests requiring legal or management approval.

• Improve HR administration procedures, templates, and reporting as the business grows.

Mandatory Qualifications

• Minimum three years of relevant experience in HR operations, HR administration, or a generalist role with substantial payroll responsibilities.

• Hands-on experience preparing monthly payroll, including gross-to-net calculations, prorated salary, overtime, deductions, and reconciliation.

• Direct experience using e-Dabu and SIPP for BPJS administration.

• Working knowledge of Indonesian employment administration, including PKWT/PKWTT, THR, leave, overtime, and end-of-contract compensation.

• Practical understanding of PPh 21 payroll calculations, including the TER mechanism and final-period reconciliation.

• Proficiency in Microsoft Excel, including lookup functions, SUMIFS, and PivotTables.

• Experience maintaining employment contracts and confidential employee records.

• Strong accuracy, organisation, follow-through, and deadline management.

• Ability to communicate professionally with employees, management, and client contacts.

• Willingness to work in BSD, Tangerang.

Preferred Qualifications

• Diploma or bachelor’s degree in Human Resources, Accounting, Management, Law, or a related discipline.

• Experience handling payroll for multiple companies or client accounts.

• Experience in an HR services, payroll outsourcing, staffing, or professional services company.

• Familiarity with HRIS or payroll software.

• Experience supporting WLKP, PKWT registration, and payroll-related tax submissions through current government systems.

• Working English for emails, employment documents, and client coordination.

• Experience supporting multicultural teams, particularly Chinese and Indonesian teams.

• Relevant payroll, taxation, or HR administration training or certification.