Host/Hostess

About the role

The first point of contact for guests and is responsible for creating a warm, welcoming, and professional first impression. Manages guest reservations through Chope Booking, coordinates table seating, updates table status in Quinos POS, and works closely with the service team to ensure a smooth and exceptional dining experience.

Key responsibilities

• Monitor daily reservation schedules and table availability

• Confirm reservations when necessary

• Record guest special requests such as birthdays, anniversaries, dietary requirements, or special occasions

• Manage waiting lists during busy periods

• Update reservation status accurately and in real time

• Communicate reservation changes or cancellations to the service team