Head Tenant Relation Management

This position has role to grow profitably of recurring income through provision of utilities to existing tenants.

JOB DESCRIPTION

Monitoring recurring income from utilities & IT Service

• Monitor progress of utility connectivity.

• Coordinate with accounting for billing registration.

• Together with AR Section for timely tenant payment.

• Analyze product preferences for possible tailored offering.

Identify potential increase in demand from existing tenants to inform Operations Division & IT Division to maintain consistent & reliable services.

Maintain high tenant satisfaction in accordance to company guidelines.

• Conduct regular check-ins with tenant representatives for quality service provided.

• Resolve all tenants complaints in a timely manner.

• Provide customer care services (e.g. point of contact for help or questions).

• Conduct periodic tenant satisfaction survey.

Identify high value tenants segment for input to sales to refine sales strategy. Equip tenant officers with adequate customer care skills & problem solving.

Conduct effective risk management process and promote risk awareness.

REQUIREMENT :

• Bachelor Degree’s in Real Estate, Business Administration, or a related discipline, or equivalent experience

• At least 10 years working experience as Tenant Relation Head.

• Proven track record of building and maintaining strong tenant relationships, with a focus on exceptional customer service

• Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, professionally proficient in English and Mandarin.

• Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions

• Proficient in lease administration, contract management, and relevant legal and regulatory compliance

• Experience in leading and managing a team, with a focus on mentorship and professional development

• Working placement at Gresik, East Java

ATTENTION :

• We will review further and for those who meet the qualification will be contacted to attend the recruitment process

• BKMS - JIIPE does not collect any fees from Applicants in the recruitment process