Guest Service Officer

Job Description

• Welcome guests warmly and provide professional assistance upon arrival and during their visit.

• Handle guest inquiries, requests, and concerns in a prompt and courteous manner.

• Provide accurate information about company services, facilities, directions, and general procedures.

• Manage front desk communication through face-to-face interaction, phone calls, and email correspondence.

• Assist with visitor registration, guest coordination, and front desk documentation.

• Maintain a clean, organized, and presentable front office or reception area.

• Coordinate with relevant departments to ensure guest needs are handled efficiently.

• Receive and distribute documents, packages, and other incoming items.

• Monitor front desk supplies and report replenishment needs.

• Support scheduling, meeting coordination, and administrative follow-up when needed.

• Ensure compliance with front office security and visitor access procedures.

• Assist with daily administrative tasks to support smooth front office operations.

Job Requirements

• Previous experience in front office, guest service, receptionist, or hospitality-related roles is preferred.

• Strong communication and interpersonal skills.

• Friendly, professional, and service-oriented personality.

• Able to handle guest complaints or unexpected situations calmly and effectively.

• Basic proficiency in Microsoft Office and email communication.

• Well-groomed appearance and positive attitude.

• Strong organizational skills with attention to detail.

• Able to multitask and work efficiently under pressure.

• Willing to work in shifts if required.

• Committed to delivering excellent guest experience and customer satisfaction.