General Manager Restaurant Lombok

Restaurant General Manager – OZ Kuta Lombok

About OZ

OZ is a premium all-day restaurant located in Kuta, Lombok.

Our concept combines:

• A modern brunch menu during the day

• Mediterranean cuisine exclusively at night

• Specialty coffee and creative beverages

• Fresh, high-quality food with strong attention to presentation and consistency

We are looking for a hands-on General Manager who can take full responsibility for the daily operations and overall performance of OZ.

Key Responsibilities

• Manage the complete day-to-day operations of the restaurant

• Lead, train and supervise the floor, bar, cashier and leadership teams

• Coordinate closely with the Head Chef and kitchen team

• Ensure excellent service, food consistency and customer satisfaction

• Maintain high standards of cleanliness, hygiene and restaurant presentation

• Prepare and manage fixed staff schedules

• Control attendance, punctuality, discipline and team productivity

• Monitor stock availability and ensure key menu items are never out of stock

• Reduce waste, unnecessary expenses and operational mistakes

• Handle customer complaints professionally and resolve issues quickly

• Monitor Google reviews and actively improve the restaurant’s reputation

• Improve table turnover without negatively affecting the guest experience

• Submit accurate daily reports covering operations, staffing and incidents

• Develop corporate partnerships, group bookings and private events

• Be physically present during key service periods and lead the team from the floor

Performance Objectives

• Maintain excellent operational standards throughout every shift

• Deliver a consistently high level of customer service

• Improve team efficiency, discipline and productivity

• Train the team in effective upselling techniques

• Increase repeat customers and strengthen customer loyalty

• Maintain consistent food, beverage and service quality

• Control stock, minimise waste and prevent operational shortages

• Build a motivated, professional and accountable team

Performance will be reviewed based on operational standards, guest satisfaction, team management, cost control and overall restaurant performance.

Candidate Profile

• Minimum three years of experience as a Restaurant Manager, General Manager or senior hospitality manager

• Strong experience in a busy, premium or high-volume restaurant

• Excellent leadership and team-management skills

• Commercial mindset and strong understanding of restaurant performance

• Strong knowledge of restaurant operations, stock control and cost management

• Able to train teams and enforce clear operational standards

• Fluent in English and Bahasa Indonesia

• Comfortable working with international customers and multicultural teams

• Organised, disciplined, proactive and solution-oriented

• Willing to work on-site in Kuta, Lombok

• Available during weekends, public holidays and peak service periods

What We Offer

• Full-time management position in an established restaurant in Kuta, Lombok

• Competitive fixed salary

• Performance-based bonus

• Opportunity to lead and develop a multicultural team

• Direct communication with ownership and genuine responsibility for the restaurant’s performance

Important

This is not an office-only management position. We are looking for a present, energetic and accountable General Manager who can lead from the floor, solve problems quickly and deliver measurable results.

Location: Kuta, Central Lombok, West Nusa Tenggara
Workplace: On-site
Employment type: Full-time
Category: Management – Hospitality & Tourism