General Manager

Job Summary

Hotel Monopoli Bukittinggi is seeking a highly experienced, commercially driven, and results-oriented General Manager to lead the hotel's overall operations, business performance, and strategic growth.

The ideal candidate must demonstrate strong leadership capabilities, solid financial acumen, and exceptional market analytical skills, with a proven ability to identify business opportunities, understand changing market dynamics, develop effective commercial strategies, and maximize hotel revenue and profitability.

We are looking for a strategic leader who can balance operational excellence, guest satisfaction, people development, and sustainable business growth.

Requirements & Qualifications

Education & Professional Experience

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field, preferably from a reputable hospitality institution.

• Preferably 10 years of relevant experience in hotel management, with substantial experience in a General Manager or equivalent senior leadership position.

• Proven track record in successfully managing upscale hotels and delivering measurable improvements in revenue, profitability, guest satisfaction, and operational performance.

• Fluent in spoken and written English; proficiency in additional languages will be an advantage.

• Willing and able to relocate to and reside in Bukittinggi, West Sumatra.

• Proficient in Microsoft Excel, Word, PowerPoint, and hotel management reporting systems.

Commercial Acumen, Market Intelligence & Strategic Thinking

• Strong market intelligence and analytical capabilities, with the ability to read market trends, understand guest behavior, identify market opportunities, and anticipate changes in hospitality demand.

• Proven ability to translate market analysis into actionable commercial strategies that drive occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and overall hotel profitability.

• Strong understanding of competitor benchmarking, market segmentation, demand forecasting, pricing strategies, and hotel positioning.

• Demonstrated experience in revenue management, sales strategy, distribution channels, and business development.

• Strong financial acumen in budgeting, forecasting, Profit & Loss (P&L) management, cost optimization, and financial performance analysis.

• Excellent strategic decision-making and problem-solving abilities, supported by data-driven analysis.

Leadership & Personal Competencies

• Strong leadership, interpersonal, coaching, and people development skills.

• Ability to effectively lead diverse and cross-functional teams, fostering collaboration and high performance.

• Excellent communication, negotiation, relationship management, and customer engagement skills.

• Results-driven and service-oriented, with strong attention to detail.

• Ability to multitask, establish priorities, and perform effectively under pressure.

• Strong team builder, motivator, and self-starter with a high level of initiative and accountability.

• High integrity, professionalism, and strong business ethics.

• Demonstrates professionalism, strong business etiquette, and excellent executive communication skills.

Key Responsibilities

1. Business Strategy & Market Intelligence

• Lead comprehensive market analysis to identify business opportunities, emerging market trends, competitor movements, customer preferences, and potential revenue growth.

• Develop and execute strategic business plans based on market intelligence, demand forecasting, competitor analysis, and commercial performance indicators.

• Establish effective market positioning and competitive strategies to strengthen the hotel's presence in the hospitality market.

• Analyze market segmentation, guest profiles, booking patterns, and distribution channel performance to optimize business opportunities.

• Identify opportunities to expand corporate, government, leisure, group, and event market segments.

• Recommend product, service, pricing, and operational improvements based on market conditions and guest expectations.

2. Revenue Growth & Commercial Performance

• Achieve established revenue, profitability, occupancy, and business performance targets.

• Lead the hotel's commercial strategy to maximize Room Revenue, Food & Beverage Revenue, MICE, and other revenue-generating departments.

• Monitor and evaluate key hotel performance indicators, including Occupancy Rate, ADR, RevPAR, Total Revenue, GOP, and guest satisfaction.

• Work closely with Sales & Marketing, Revenue Management, and operational departments to improve commercial performance.

• Evaluate pricing strategies, promotional activities, OTA performance, direct bookings, and distribution effectiveness.

• Identify revenue gaps and implement corrective action plans to improve overall financial performance.

3. Financial Management & Profitability

• Work closely with the Owner to establish the annual operating budget, financial forecasts, and business objectives.

• Review and analyze monthly Profit & Loss statements, management reports, and budget variances.

• Ensure financial accountability, cost efficiency, and sustainable profitability across all hotel departments.

• Implement effective cost-control measures without compromising service quality and guest experience.

• Prepare accurate management reports, business performance evaluations, and strategic recommendations for the Owner.

4. Hotel Operations & Service Excellence

• Provide strategic and operational leadership across all hotel departments, including Rooms Division, Food & Beverage, Sales & Marketing, Finance, Human Resources, and Engineering.

• Ensure consistent delivery of hospitality service standards and exceptional guest experiences.

• Maintain high standards of operational efficiency, cleanliness, safety, maintenance, and service quality.

• Personally engage with VIP guests, key corporate clients, business partners, and other important stakeholders.

• Ensure compliance with applicable licensing requirements, health and safety regulations, statutory obligations, and hotel policies.

5. Leadership & Organizational Development

• Lead, mentor, and evaluate the hotel's Executive Committee and departmental leadership teams.

• Develop a high-performance culture focused on accountability, collaboration, productivity, and service excellence.

• Strengthen employee engagement, talent development, succession planning, and organizational effectiveness.

• Ensure clear reporting lines, effective cross-departmental coordination, and appropriate implementation of organizational policies.

• Build a strong management team capable of achieving operational and commercial objectives.

6. Owner Relations & Corporate Governance

• Maintain professional, transparent, and constructive communication with the Owner and appointed representatives.

• Provide timely updates on hotel performance, operational challenges, financial results, and strategic initiatives.

• Ensure appropriate approvals and documentation for marketing campaigns, promotional activities, major expenditures, and strategic business decisions.

• Represent Hotel Monopoli Bukittinggi professionally in interactions with business partners, government stakeholders, guests, and the wider hospitality market.

• Safeguard the hotel's reputation, assets, business interests, and long-term commercial sustainability.

What We Are Looking For

A General Manager who is not only an operational leader, but also a strategic business driver.

Someone who can read the market, interpret business data, anticipate commercial opportunities, lead high-performing teams, and consistently convert strategies into measurable revenue growth and profitability.