Fulfillment Manager

About the role

We are seeking an experienced Fulfillment Manager to join PT Duta Intidaya, Tbk. (Watsons Indonesia) in Jakarta on a full-time basis. This is a strategic leadership position within our warehousing, storage and distribution operations, responsible for overseeing the efficient execution of order fulfillment, inventory management, and logistics coordination. The Fulfillment Manager will play a crucial role in ensuring our distribution network operates at peak performance, directly impacting customer satisfaction and company profitability. This role requires a proactive leader who can drive operational excellence whilst managing a dedicated team in our Jakarta facility.

Key responsibilities

• Lead end-to-end fulfillment operations to ensure timely and accurate order processing and delivery.

• Manage inventory levels and stock availability while minimizing stock discrepancies and shortages.

• Collaborate with Warehouse, Logistics, Stores, and IT teams to ensure seamless fulfillment processes.

• Monitor fulfillment performance, service levels, and operational KPIs to drive continuous improvement.

• Identify and implement process improvement initiatives to enhance operational efficiency and customer satisfaction.

• Lead, coach, and develop the fulfillment team to achieve business objectives and operational excellence.

• Resolve operational issues related to inventory, fulfillment, and logistics in a timely manner.

• Prepare regular performance reports and provide recommendations for business improvements.

What we're looking for

• 5+ years of proven experience in warehouse or fulfillment centre management, preferably within the retail, FMCG or distribution sectors

• Strong knowledge of warehouse operations, inventory management systems and supply chain logistics

• Demonstrated expertise in managing teams, with excellent leadership and motivational skills

• Proficiency in warehouse management systems (WMS) and data analysis tools

• Strong problem-solving abilities with a focus on continuous improvement and operational efficiency

• Excellent communication skills in English.

Apply now

If you meet the requirements and are ready to take on this exciting challenge, we encourage you to submit your application including your CV and a cover letter detailing your relevant experience. Join our team and help us deliver excellence in fulfillment and customer satisfaction.