Front Office Officer

About the role

Front Office Officer position at JNJ Specialist Dental Centre & Smart Dental, a growing dental healthcare group. The role is responsible for providing excellent patient service, managing front desk operations, and ensuring a smooth and professional patient experience from registration to completion of treatment.

Key responsibilities

• Greet and assist patients professionally and courteously

• Manage patient registration, appointments, check-in, and check-out

• Handle patient inquiries via phone, WhatsApp, and other channels

• Coordinate patient flow with dentists and clinic teams

• Manage patient records and administrative documents

• Process payments, billing, and cashier transactions

• Follow up with patients regarding appointments and treatments

• Handle patient feedback and complaints professionally

• Maintain a clean and organized front office area

• Ensure front office operations follow clinic SOPs and service standards

About you

• Minimum High School (SMA/SMK) education; Diploma or Bachelor's degree is a plus

• Previous experience as a Front Office, Customer Service, Receptionist, or similar role is preferred

• Experience in a dental clinic, hospital, healthcare, or medical industry is highly preferred

• Excellent communication and interpersonal skills

• Friendly, professional, service-oriented, and patient-focused

• Comfortable interacting with patients from different backgrounds

• Good administrative and organizational skills

• Detail-oriented and able to manage multiple tasks in a fast-paced clinic environment

• Familiar with basic computer applications and administrative systems

• Able to work according to clinic operational schedules, including weekends

About us

JNJ Specialist Dental Centre & Smart Dental is a growing dental healthcare group committed to providing high-quality dental care and an excellent patient experience. Joining our team provides an opportunity to develop your expertise in front office operations, customer service, and healthcare administration while working across a professional and dynamic dental clinic environment.

Benefits

• Opportunity to grow your career in a fast-growing dental healthcare group

• Work in a professional, dynamic, and collaborative environment

• Develop expertise in dental clinic front office and patient service operations

• Exposure to healthcare administration and patient experience management

• Opportunity to work closely with dentists and multidisciplinary clinic teams

• Training and development opportunities to enhance your skills and knowledge