Front Office

About the role

This is a receptionist position at a dental clinic responsible for welcoming patients, managing appointments, handling administrative tasks, and coordinating with the clinical team to ensure smooth service delivery.

Key responsibilities

• Greet patients in a friendly, polite, and professional manner

• Register new and returning patients

• Schedule consultations and dental treatment appointments with dentists

• Provide information about clinic services, doctor schedules, and treatment procedures

• Manage patient queues and ensure orderly service processes

• Handle payment administration and record transactions according to clinic procedures

• Manage patient data, administrative records, and clinic documents carefully while maintaining confidentiality

• Handle phone calls, WhatsApp messages, and patient inquiries

• Coordinate with dentists, dental nurses, and clinic team to ensure smooth service delivery

• Maintain cleanliness, neatness, and comfort of the reception area

About you

• Minimum education: SMA/SMK or equivalent

• Neat appearance, friendly, polite, and communicative

• Able to operate computers and Microsoft Office

• Careful, honest, disciplined, efficient, and responsible

• Good customer service skills

• Able to work individually and as part of a team

• Willing to work on a shift system

• Experience as front office staff, receptionist, customer service, or administration is a plus

• Experience in dental clinics or healthcare facilities is a plus