Front office

About the role

As Front Office at Palmeera Lounge, you are the first representation of Palmeera Lounge. You will create an elegant first impression through friendly, professional, and detail-oriented service.

Key responsibilities

• Welcome guests with a warm, friendly, and professional attitude

• Provide exceptional guest experience from arrival to departure

• Handle check-in processes and guest needs quickly and accurately

• Provide clear and consistent service information

• Handle guest questions and complaints with appropriate and elegant solutions

• Collaborate with the team to ensure overall guest comfort and satisfaction

• Maintain appearance standards and keep work areas neat and representative

About you

• Minimum education: SMA/SMK (hospitality or related field preferred)

• Experience in Customer Service, Front Office, Guest Relations, or hospitality is an advantage

• Good communication skills, confident, and service excellence oriented

• Basic English language ability (conversational)

• Attractive, neat, and professional appearance

• Friendly, positive personality and able to create a comfortable atmosphere for guests

• Detail-oriented, responsive, and able to work both in a team and individually

• Willing to work on a shift system