Freight Operations Executive - Batam

Join Our Growing Logistics Team in Batam!

We are seeking a motivated and detail-oriented Freight Operations Executive to manage and coordinate day-to-day freight forwarding operations. The ideal candidate will have a strong understanding of freight processes, excellent coordination skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Coordinate and manage daily air freight, sea freight, and logistics operations.

• Liaise with customers, overseas agents, carriers, and vendors to ensure smooth shipment execution.

• Prepare and process shipping documentation, including Bills of Lading, Air Waybills, customs-related documents, and shipment reports.

• Monitor shipment status and proactively resolve operational issues to ensure on-time delivery.

• Coordinate import and export shipments while ensuring compliance with local and international regulations.

• Work closely with customers to provide shipment updates and operational support.

• Verify freight invoices, shipping documents, and operational records for accuracy.

• Maintain accurate records in the company's operating systems and databases.

• Support continuous improvement initiatives to enhance operational efficiency and service quality.

• Maintain accurate records and documentation of all operational activities.

• Ensure compliance with customs regulations, trade requirements, company policies, and operating procedures.

• Support Control Tower 24/7 for time-critical shipments including participate in duty rotations within the Control Tower, ensuring seamless customer operations.

• Be available on call during off-duty hours to ensure operational continuity.

• Maintain confidentiality of all work-related information, with immediate dismissal as a consequence of any integrity breaches.

• Carry out any additional duties as may be required for a role of this level, or upon instructions from the management.

Requirements

• Minimum 2 years of experience in freight forwarding, logistics, or transportation operations.

• Sound knowledge of air freight, sea freight, import/export procedures, and shipping documentation.

• Familiarity with customs clearance processes will be an advantage.

• Strong organizational skills with the ability to manage multiple shipments simultaneously.

• Good communication and interpersonal skills.

• Able to work independently as well as collaboratively within a team environment.

• Proficient in Microsoft Office applications.