Fitness Gym Manager

PREMIUM GYM MANAGER

We are looking for a highly capable Premium Gym Manager with strong leadership, operational excellence, and a premium hospitality mindset to lead and grow our fitness business.

JOB DESCRIPTION

• Lead and oversee all daily gym operations.

• Ensure every member receives a premium, professional, and personalized experience.

• Manage and evaluate Personal Trainers, Receptionists, Sales/Marketing, and Operations staff.

• Develop, implement, and maintain operational SOPs.

• Achieve targets for membership, revenue, retention, and member satisfaction.

• Develop strategies to acquire new members and improve member retention.

• Manage PT schedules, classes, facilities, and overall gym activities.

• Ensure gym equipment, locker rooms, toilets, and all facilities are always clean, safe, and well maintained.

• Handle member complaints and VIP requests professionally.

• Recruit, train, coach, and evaluate team members.

• Monitor team performance and individual KPIs.

• Prepare regular operational and performance reports for management.

• Develop events, partnerships, programs, and initiatives to improve the member experience.

• Maintain the highest standards of safety, cleanliness, service, and professionalism.

QUALIFICATIONS

• Minimum 3–5 years of experience in fitness, gym, wellness, hospitality, hotel, or premium service industries.

• Minimum 2 years of managerial experience as a Gym Manager, Club Manager, Operations Manager, or similar position.

• Strong leadership and team management skills.

• Good understanding of sales, membership, customer service, operations, and KPIs.

• Excellent problem-solving skills and strong common sense.

• Highly disciplined, detail-oriented, proactive, and able to work fast.

• Excellent communication and interpersonal skills.

• Strong target and performance orientation.

• Able to professionally handle premium/VIP customers and complaints.

• Professional appearance with a strong hospitality and service mindset.

• Comfortable using Microsoft Office / Google Workspace and reporting systems.

• Fitness/wellness industry network is a strong advantage.

• Fitness or Personal Trainer certification is an advantage but not mandatory.

IDEAL CANDIDATE

Smart • Fast • Responsible • Detail-Oriented • Strong Leader • High Initiative • Customer-Focused • Target-Driven