E-Commerce Key Account Manager

About the role

The Ecommerce Manager is responsible for managing and growing the company's ecommerce channels, including online marketplaces, brand websites, and other digital retail platforms. This role involves developing and executing ecommerce strategies, optimizing product listings and content, coordinating online campaigns and promotions, and monitoring sales performance and key metrics. The Ecommerce Manager will collaborate with marketing, sales, supply chain, and brand teams to ensure alignment on inventory, pricing, and customer experience. The role also involves analyzing consumer behavior, tracking competitor activity, and identifying opportunities to improve conversion, retention, and overall online brand presence.

Key responsibilities

• Develop and execute ecommerce strategies

• Optimize product listings and content

• Coordinate online campaigns and promotions

• Monitor sales performance and key metrics

• Collaborate with marketing, sales, supply chain, and brand teams

• Analyze consumer behavior and track competitor activity

• Identify opportunities to improve conversion, retention, and online brand presence

About you

• Strong analytical skills, including data interpretation, performance tracking, and conversion optimization

• Effective communication skills, including cross-functional collaboration and clear reporting to stakeholders

• Sales skills, including online sales planning, revenue growth management, and customer acquisition strategies

• E-commerce expertise, including marketplace management, website operations, merchandising, and user experience optimization

• Marketing skills, including digital campaign execution, content coordination, and brand alignment across online channels

• Relevant experience in FMCG, beauty, or consumer goods ecommerce management is highly beneficial

• Bachelor's degree in Business, Marketing, Management, or a related field is preferred

• Proficiency in analytics tools, ecommerce platforms, and basic Excel or data analysis software is an advantage

• Ability to work in a fast-paced environment, manage multiple priorities, and maintain a customer-centric mindset