Desk Collection Staff

About the role

This is a Collection role focused on payment reminders, follow-up, and debt collection activities in accordance with company procedures.

Key responsibilities

• Conduct payment reminders and provide information regarding payment amounts and due dates

• Follow up with consumers regarding overdue payment obligations via telephone in a professional and communicative manner

• Handle and follow up on overdue accounts with 30+ days past due (30+ DPD)

• Execute collection activities according to company procedures and ensure collection targets are achieved optimally

• Prepare and submit collection activity reports on a daily and monthly basis to the Team Leader

• Negotiate with consumers regarding payment schemes, payment deadline determination, and appropriate payment solutions

• Identify, follow up on, and resolve payment obstacles or discrepancies while maintaining good relationships and consumer trust

• Coordinate with internal teams regarding collection process progress and payment case resolution

• Ensure all communication and collection processes are conducted according to company operational standards

About you

• Minimum education: SMA/SMK or equivalent; open to Diploma and Bachelor degree graduates

• Experience in the Collection field is a plus

• Strong communication skills, persuasive and professional approach

• Target-oriented and able to work under pressure

• Good negotiation and problem-solving abilities

• Able to operate computers, particularly Microsoft Office and other work support systems

• Able to work individually and as part of a team

• Willing to work on a shifting system according to operational needs