Customer Solutions Analyst [Night Shift]

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Deskripsi pekerjaan

Job Description

Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
Resolve tenant issues with empathy and effective problem-solving skills.
Coordinate with internal teams to address maintenance, billing, or service-related concerns.
Facilitate smooth communication between tenants and the property management team.
Provide detailed explanations of property policies, procedures, and updates.
Handle complaints or disputes with a persuasive and solution-oriented approach.
Contribute to customer retention strategies by delivering excellent service.

Minimum Qualifications

Minimum 1 year of relevant work experience (fresh graduates may still be considered).
Experienced in the property industry or tenant relations is a plus!
Strong communication and interpersonal skills.
Empathetic and people-oriented.
Able to respond and resolve issues quickly.
Excellent problem-solving skills and attention to detail.
Willing to work night shift on-site in Kebon Jeruk, Jakarta Barat.

Referensi: 308373 · Berlaku sampai 22 November 2026