Customer Solutions Analyst

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
• Resolve tenant issues with empathy and effective problem-solving skills.
• Coordinate with internal teams to address maintenance, billing, or service-related concerns.
• Facilitate smooth communication between tenants and the property management team.
• Provide detailed explanations of property policies, procedures, and updates.
• Handle complaints or disputes with a persuasive and solution-oriented approach.
• Contribute to customer retention strategies by delivering excellent service.

Kualifikasi

• Minimum 1 year of relevant work experience (fresh graduates may still be considered).
• Experienced in the property industry or tenant relations is a plus!
• Strong communication and interpersonal skills.
• Empathetic and people-oriented.
• Able to respond and resolve issues quickly.
• Excellent problem-solving skills and attention to detail.
• Willing to work on-site in Kebon Jeruk, Jakarta Barat.