Customer Service Staff (Bali)

About the role

Customer Service Staff handling inquiries, complaints, and customer needs through chat, email, and face-to-face interactions. The role involves ensuring customer service processes run quickly, accurately, and in accordance with company procedures, coordinating with warehouse and gateway operational teams regarding shipment status and issue resolution.

Key responsibilities

• Handle customer inquiries, complaints, and needs through chat, email, and face-to-face

• Ensure customer service processes run quickly, accurately, and according to company SOP

• Coordinate with warehouse and gateway operational teams regarding shipment status, goods receipt, and customer issue resolution

• Monitor and follow up on shipments and customer requests until completion

• Create daily reports on customer service activities and operational issues

• Assist with operational administration processes related to customer service

• Maintain good relationships with customers and provide best solutions to problems

About you

• Minimum education: SMA/SMK or equivalent (D3/S1 preferred)

• Minimum 1 year experience in Customer Service, Operational Administration, or similar position (preferred)

• Able to operate computers and Microsoft Office, especially Excel

• Good communication skills, friendly, and problem-solving oriented

• Detail-oriented, quick, and able to work under pressure

• Able to work individually and as part of a team

• Good work attitude, disciplined, and responsible

• Willing to work shifting if required

• Must be willing to be placed at Warehouse/Gateway area Denpasar Barat

• Experience in logistics, expedition, or warehouse is a plus

• Understanding of goods shipment operational flow is preferred