Customer Service Specialist

Tanggung jawab

• Be the first point of contact for customers and drivers via all communication channels.
• Resolve customer and driver issues with empathy, professionalism, and speed.
• Provide product information and recommend the best solutions for customer and driver needs.
• Collect customer/driver feedback and conduct satisfaction surveys to continuously improve our services.
• Support promotional campaigns and customer loyalty programs.
• Document customer and driver interactions and collaborate with internal teams to enhance the overall experience.

Persyaratan

• Minimum Bachelor’s Degree (S1)
• Prior experience in ride-hailing, transportation, or mobility services will be a plus.
• Fluent in English (spoken & written)
• Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
• Minimum 1–2 years of experience in Customer Service
• Strong communication and interpersonal skills
• Problem-solving mindset and customer-oriented attitude
• Able to work under pressure and in a fast-paced environment