Customer Service Online Supervisor

About the role

Lead and manage the online customer service team to drive customer closing. Map sales targets and marketing strategies to the sales and marketing department. Provide coaching to the team to improve performance. Understand and implement directives from the General Manager across the Sales Team. Report to and be accountable to direct management for leading the sales team.

Key responsibilities

• Provide strategy and direction to the online customer service team for customer closing

• Map sales targets and marketing strategies to the sales and marketing department

• Provide coaching to the team to improve team performance

• Understand directives from the General Manager and ensure implementation across the Sales Team

• Report to and be accountable to direct management for leading the sales team

About you

• Minimum S1 education

• Minimum 1 year experience in online marketing/sales

• Leadership skills with ability to motivate the team

• Market analysis and sales strategy capabilities

• Proficiency in designing and presenting clear and informative sales reports

Benefits

• Working hours 07:30 - 16:00 with 90 minutes break

• Accommodation provided for those from outside Pare

• Lunch provided

• No degree certificate retention