Customer Service (Mandarin Speaker) - Pasuruan - WFO (ID: 714793)

Our client, a global textile manufacturing company based in Pasuruan, is looking for a Customer Service Staff (中文 Speaker) to ensure orders and samples are processed accurately, as well as handle customer inquiries and complaints within agreed timelines.

Key responsibilities

• Handle customer inquiries, process and confirm customer orders and sample requests in SAP

• Monitor orders and follow up on urgent orders and delayed deliveries

• Handle customer inquiries regarding order status, delivery, goods replacement, and technical issues

• Manage customer complaints by coordinating investigations, arranging replacements or compensation, and following up on corrective actions

• Coordinate with internal departments to ensure smooth order processing, billing, and delivery

• Maintain customer relationships and support sales growth through upselling, product substitutions, and promotional offers

• Provide product selection guidance and support new customer training

• Communicate with Mandarin-speaking clients/buyers

About you

• Bachelor's degree in Business Management or a related field

• Minimum HSK 3–5 proficiency in Mandarin, with the ability to communicate with Mandarin-speakers

• 1–2 years of experience in customer service is preferred. Candidates with experience handling Chinese-language documents or related administrative tasks are also welcome.

• Good communication, negotiation, and persuasion skills

• Customer-oriented and proactive

• Able to handle urgent requests