Customer Service Admin (Harapan Indah, Bekasi)

Job Description:

• Contact customers to confirm installation appointments.

• Verify customer information and prepare installation documents.

• Process and maintain service administration (After Service, Product Replacement, and Product Exchange).

• Update service records and documentation in the system.

• Manage petty cash and process operational expenses, including technician claims.

• Coordinate office and facility maintenance requirements.

• Prepare and maintain operational reports, including vehicle, claim, cost, and expenditure reports.

• Support daily administrative activities to ensure smooth branch operations.

Job Requirement: 

• Minimum D3/S1 in communication major, or any related fields

• Deep understanding at end-to-end operational process and customer service

• Proven customer service experience at least for 1 year

• Strong interpersonal and communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Good understanding in administration, document & petty cash management

• Good interpersonal, communication skills, and attitude

• Able to speak in English is preferable

• Willing to be placed in Harapan Indah, Bekasi