Customer Service

Job Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.

• Provide information regarding import and export logistics services.

• Monitor shipment status and provide timely updates to customers.

• Coordinate with the Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment processes.

• Resolve customer complaints and provide effective solutions.

• Prepare and maintain shipment records and administrative documents.

• Build and maintain strong relationships with customers to ensure high satisfaction.

Requirements

• Bachelor's Degree (any major; Logistics, Business, or Supply Chain is preferred).

• Minimum 1 year of experience in Customer Service, Freight Forwarding, Import, or Export Logistics.

• Fresh graduates with relevant knowledge are welcome to apply.

• Good understanding of import/export procedures and shipping documentation is an advantage.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Excellent communication and customer service skills.

• Strong organizational skills with attention to detail.

• Able to work independently and as part of a team.

Work Location: Surabaya