Customer Service

Company Description

LESSO Group, started in 1986, is world-wide leading industrial group of home building material, listed in Hong Kong Stock Exchange (stock code: 2128). The range of products covers UPVC Profile, UPVC plumbing products, sanitary ware, CP fittings, modular kitchen, decorative plates, fire-fighting equipments, water purifiers, electrical switches & sockets, wooden doors and etc. Ranking among the top 2 of UPVC pipe manufacturers in the world, the sales revenue in 2015 is over 15,000 Crore India Rupees.

LESSO has a total of 30,000 employees in 28 subsidiaries, including 25 manufacturing facilities in China, USA, India, Canada, UAE and Indonesia.

Role Description

This is a full-time on-site role for a Customer Service at LESSO TECHNOLOGY INDONESIA in Cikupa. The Customer Service will be responsible for ensuring customer satisfaction, providing customer support, managing customer service operations, and maintaining high levels of customer service on a daily basis.

Job Responsibilities

• Daily tasks in Sales Administration and Customer relation

• Inquiry, receipt, and processing of customer demand, goods plan, and documents

• Follow up on complaints from various distributors

• Assist sales in following up on customer orders

• Complete other tasks assigned by superiors.
  

Qualifications

• Fluent in English, with excellent communication skills, a strong sense of responsibility, service awareness, and confidentiality

• Have experience of minimum 1 year in customer support or sales administration

• Proficient in using basic office software such as Microsoft Word and Excel

• Interpersonal Skills and Customer Satisfaction

• Bachelor's degree in Business Administration or related field

Office location : Cikupa, Kabupaten Tangerang