Customer service

About us

Kelola karya bersama is a dynamic and growing organisation committed to delivering exceptional customer service and support. We believe in building strong relationships with our clients through dedication, professionalism, and a genuine commitment to understanding their needs. Our company culture emphasises teamwork, continuous improvement, and creating a positive working environment where every team member can thrive and develop their career.

About the role

We are seeking a talented and customer-focused Customer Service professional to join our team in South Jakarta, Jakarta. This is a full-time position where you will be at the forefront of our customer interactions, providing support and assistance to ensure client satisfaction and loyalty. As a Customer Service representative, you will play a vital role in representing our company's values and commitment to excellence, directly contributing to the success of our organisation through meaningful customer engagement and problem resolution.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat, or other communication channels

• Provide accurate information about products and services to address customer questions and concerns

• Resolve customer issues and complaints in a timely and satisfactory manner, escalating complex matters when necessary

• Maintain detailed and accurate records of customer interactions and transactions in our systems

• Process customer requests, including orders, returns, and account modifications

• Build and maintain positive relationships with customers to encourage loyalty and repeat business

• Follow company policies and procedures whilst maintaining high standards of professionalism

• Contribute to team objectives and support colleagues to ensure excellent collective performance

• Identify opportunities for service improvement and provide feedback to management

What we're looking for

• Proven customer service experience, ideally in a customer-facing or call centre environment

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse customers

• Strong problem-solving abilities and a customer-first mindset

• Ability to multitask and manage multiple customer interactions efficiently whilst maintaining quality

• Proficiency with computer systems and customer relationship management (CRM) software

• Patience, empathy, and emotional intelligence in dealing with challenging situations

• Flexibility and adaptability in a fast-paced working environment

• High level of attention to detail and accuracy in record-keeping

• Indonesian language fluency (written and spoken)

• English language proficiency is advantageous

What we offer

Kelola karya bersama is committed to supporting the wellbeing and professional growth of our employees. We offer a competitive salary package, comprehensive benefits, and ongoing training and development opportunities to help you advance your career. We foster an inclusive and supportive workplace where your contributions are valued and recognised. Additionally, we provide opportunities for internal progression, team building activities, and a collaborative work environment that encourages innovation and continuous learning.

Apply now

If you are passionate about delivering outstanding customer service and would like to be part of our growing team, we would love to hear from you. Please submit your application including your CV and a cover letter explaining why you are the ideal candidate for this role.