CRM Specialist

Key Responsibilities

* Handle and qualify incoming leads from potential property buyers.

* Communicate with international clients via WhatsApp, phone calls, and other communication channels.

* Identify clients’ needs, budgets, investment goals, and purchasing timelines.

* Evaluate lead quality and readiness to proceed.

* Transfer qualified leads to the Sales Managers.

* Maintain accurate and up-to-date client records in the CRM system.

* Manage follow-ups and ensure no potential clients are overlooked.

* Monitor lead statuses and maintain an organized sales pipeline.

* Prepare daily reports on lead qualification activities and results.

Requirements

* Indonesian citizenship.

* Advanced English (C1 level) — excellent written and spoken communication skills are mandatory.

* Proven experience working with CRM systems is mandatory.

* Minimum 1 year of experience in lead qualification, sales support, or a similar position.

* Strong understanding of sales pipelines and lead management processes.

* Excellent communication and interpersonal skills.

* Strong organizational skills and attention to detail.

* Ability to work independently, manage priorities, and meet deadlines.

* Proactive attitude and a high level of responsibility.

* Experience with Kommo CRM is a strong advantage.

* Previous experience in real estate is a plus.