Cinema Crew - Jogjakarta

Key Responsibilities:

• Provide outstanding customer service at all touchpoints — ticket sales, concession counters, ushering, and guest assistance.

• Ensure the cinema environment is clean, safe, and welcoming for every guest.

• Operate POS systems accurately for ticket and food & beverage sales.

• Assist guests with information about showtimes, seat availability, and promotions.

• Support smooth daily operations by following all company policies and procedures.

• Handle guest feedback or complaints politely and effectively.

• Participate in promotional activities, special screenings, and events when required.

• Work as a team to maintain cinema standards and create a positive, fun atmosphere.

Qualifications & Requirements:

• Minimum vocational high school graduate (SMK) majoring in tourism or hotel management.

• 2-3 years experience in retail, hospitality, or quick-service restaurant operations is highly preferred.

• Good communication skills and a customer-first attitude.

• Basic proficiency in English is an advantage.

• Willingness to work flexible hours, including evenings, weekends, and public holidays.

• Committed to maintaining cleanliness, hygiene, and safety standards.