Call Center Officer (Customer Service)

Job Description:

• Customer Support: Manage inbound and outbound customer interactions (Chat/Call/Email).

• Issue Resolution: Handle and resolve customer complaints efficiently and empathetically.

• Product Knowledge: Maintain up-to-date product knowledge and strictly adhere to SOPs.

• Feedback Collection: Gather customer feedback and inquiries to help improve service quality.

• Cross-Department Collaboration: Coordinate with internal teams and Business Units (BUs) to solve customer issues.c

Qualifications:

• Bachelors degree (any major)

• At least 1-2 years of experience in relevant role

• Familiar with Microsoft Office (Excel, PowerPoint, Word)

• Strong communication amp; interpersonal skills

• Moderate proficiency in English (verbal & written)

• Fast learner with a high level of initiative