Business Process Officer

Job Responsibilities:

• Conduct business process mapping across key departments through interviews and on-site observations.

• Document workflows, process flows, and operational procedures using flowcharts and standardized documentation.

• Prepare, update, and maintain Standard Operating Procedures (SOPs) in accordance with company standards.

• Collect, organize, and manage operational forms, templates, and supporting documentation for the ISO documentation system.

• Support the preparation of preliminary gap analysis by compiling existing processes and documentation.

• Coordinate with department heads and process owners to gather information, review documentation, and incorporate feedback.

• Monitor project progress and prepare regular reports on SOP development, document collection, and project milestones.

• Maintain document control, including document numbering, revision history, filing, and version management.

• Ensure all business process documents and company information are handled with strict confidentiality.

• Support the company's ISO implementation project by ensuring accurate, complete, and well-organized process documentation.

Qualifications:

• Bachelor's Degree (S1/D4) in Industrial Engineering, Information Systems, Information Technology, Management, or other related fields.

• Fresh graduates are welcome to apply; candidates with up to 1 year of relevant experience are encouraged to apply.

• Proficient in creating process flow diagrams using Microsoft Visio, Draw.io, or similar software.

• Basic understanding of management system documentation (e.g., ISO 9001, ISO 14001) is an advantage.

• Strong communication, analytical thinking, and technical documentation skills.

• Detail-oriented, organized, and able to meet project deadlines.