Business Process Improvement

Job Descriptions:

• Develop, revise, and maintain SOPs and policies, including process flowcharts, and socialize them to users.

• Map as-is processes, identify bottlenecks and inefficiencies, and recommend to-be processes.

• Act as the bridge between business users and IT/Backend teams: gather requirements, write requirement documents (BRD/PRD/user stories), and support implementation and UAT.

• Analyze data (SQL/Excel) to support improvement recommendations.

• Advise management on process efficiency, effectiveness, and compliance.

• Follow up on internal and external audit findings related to SOPs and processes.

• Monitor SOP implementation and measure the impact of improvements.

Requirements:

• Bachelor’s degree in Information Systems, Industrial Engineering, Management, Computer Science, or a related field.

• 2–4 years of experience as a Business Process Analyst, Business Analyst, System & Procedure Officer, or in a Process Improvement role.

• Hands-on experience writing SOPs and creating process flows (Visio, Draw.io, Lucidchart, or similar).

• Able to write requirement documents (BRD/PRD/user stories).

• Basic to intermediate SQL for querying and data analysis.

• Analytical, structured, and a clear communicator, comfortable working with stakeholders at all levels.

• Good written and spoken English is a must.

Nice to Have

• Basic programming or automation skills (Python, low-code, or similar), enough to work with developers and build simple prototypes or automations; not expected to be a software engineer.

• Experience with ISO standards (9001/27001, etc.), audits, or risk control.

• Experience with Jira/Confluence or other project management tools.

• Experience in retail or e-commerce.

• Knowledge of Lean Six Sigma or other improvement methodologies.