Business Process Analyst

Tanggung jawab

• Conduct end-to-end business process mapping and analysis to identify gaps, bottlenecks, and improvement opportunities.
• Develop data-driven process improvement recommendations to enhance efficiency, productivity, and service quality.
• Identify opportunities for process digitalization and automation in collaboration with Product/Technology teams.
• Develop and improve business process documentation with relevant departments.
• Monitor improvement initiatives and projects, including progress, issues, and benefit realization.

Persyaratan

• Bachelor’s degree in Industrial Engineering, Business/Management, Information Systems, Supply Chain, Logistics, or related fields.
• Minimum 1–2 years of experience in Business Process Improvement, Business Analysis, Supply Chain, or related areas.
• Strong knowledge of process mapping, process improvement, root cause analysis, and data analysis.
• Able to develop process flows, SOPs, work instructions, and business requirements, with an understanding of logistics and digitalization.
• Proficient in Microsoft Excel & PowerPoint; strong analytical, problem-solving, communication, and cross-functional collaboration skills.