Business Analyst (Banking & Financial Services)

About the Role

We are seeking a talented Business Analyst to join our Banking & Financial Services practice. This role is ideal for professionals with experience in banking operations, branch transformation, retail banking processes, and business process improvement initiatives. Depending on experience and capability, this position may be hired at Analyst, Senior Analyst, Consultant, or Manager level.

You will work with business stakeholders, operations teams, and technology teams to analyze business challenges, identify improvement opportunities, and drive transformation initiatives that enhance operational efficiency, customer experience, regulatory compliance, and business performance across banking functions.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders across retail banking, branch operations, and banking support functions.

• Conduct current-state and future-state process assessments, identifying operational inefficiencies and opportunities for process optimization.

• Lead or support business process re-engineering (BPR) initiatives across branch banking operations, customer onboarding, account servicing, lending, payments, and customer service functions.

• Develop business requirement documents (BRD), functional specifications, process maps, user stories, gap analyses, and solution recommendations.

• Collaborate with business, operations, product, compliance, risk, and technology teams to ensure successful solution delivery.

• Support digital transformation and core banking modernization initiatives through business analysis, stakeholder management, and change management activities.

• Facilitate workshops, requirement gathering sessions, and stakeholder discussions to align business objectives and technology solutions.

• Support testing activities including test scenario development, user acceptance testing (UAT), defect management, and business sign-off.

• For Manager-level candidates, lead project workstreams, manage stakeholder relationships, mentor junior team members, and contribute to business development activities.

Required Qualifications

• Bachelor’s degree in Business, Finance, Banking, Information Systems, Computer Science, or related field.

• Experience as a Business Analyst, Functional Analyst, Process Analyst, Management Consultant, or related role within Banking or Financial Services.

• Strong understanding of branch banking operations and end-to-end banking business processes.

• Experience in one or more areas such as retail banking, savings, lending, payments, customer onboarding, branch operations, digital banking, or core banking transformation.

• Hands-on experience in business requirements gathering, process mapping, gap analysis, and solution design.

• Strong analytical, problem-solving, and stakeholder management skills.

• Excellent verbal and written communication skills in Bahasa Indonesia and English.

• Ability to work effectively in cross-functional and fast-paced project environments.

Preferred Qualifications

• Experience in large-scale banking transformation or digital transformation programs.

• Knowledge of banking regulations, operational risk, compliance, and governance frameworks.

• Exposure to Agile, Scrum, Waterfall, or hybrid project delivery methodologies.

• Experience with process improvement methodologies such as Lean, Six Sigma, or Operational Excellence.

• Familiarity with process modeling tools such as Visio, Signavio, ARIS, Bizagi, or similar platforms.

• Professional certifications such as CBAP, CCBA, PMP, PMI-PBA, Agile, Scrum, Lean Six Sigma, or related certifications.

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, well being, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.