Assistant Manager After sales

About the role

This is a leadership position overseeing automotive after-sales operations, managing Service, Parts, and Body & Paint departments. The role requires strategic oversight of revenue and profit growth while maintaining service quality and customer satisfaction across multiple functions.

Key responsibilities

• Lead Service Manager, Parts Manager/Coordinator, and Body & Paint Manager/Coordinator teams

• Set targets and KPIs for each department

• Conduct coaching, evaluation, and development of team members

• Manage service vehicle reception through delivery processes

• Increase technician productivity and control repeat repairs

• Manage inventory levels, fast/slow moving and aging parts, and reduce dead stock

• Control Body & Paint cycle time and reduce rework

• Handle customer complaints, delays, repeat repairs, and escalations to dealer management

• Increase revenue and profit in After Sales without compromising service quality

• Monitor financial metrics including Revenue After Sales, Gross Profit/Margin, Labor Sales, Parts Sales, Body & Paint Sales, RO, Average Invoice, Productivity & Efficiency, Parts Inventory, Stock Turnover, Aging Stock, Cost control, and Budget vs Actual

About you

• Minimal 5–8 years experience in automotive after sales

• Minimal 2–3 years in Supervisor/Manager position

• Experience in official vehicle dealerships preferred

• Understanding of Service, Parts, and Body & Paint business processes

• Experience managing large teams across multiple functions/departments

• Strong decision-making ability with capacity to build teamwork

• Ability to handle inter-departmental conflicts

• Understanding of vehicle reception to delivery processes

• Knowledge of customer satisfaction (CSI) and customer retention strategies

• Understanding of insurance claim processes