Asisstant Manager Tiketing 24 Jam

About the role

Supervisory role overseeing ticketing operations for a travel agency, managing 24-hour service delivery across domestic and international flight bookings, reservations, and ticket issuance. The role requires leadership of a ticketing team, operational control, and management of complex airline reservation processes.

Key responsibilities

• Oversee ticketing operations and ensure 24-hour service delivery in accordance with company standards

• Ensure booking, ticket issuance, reissue, refund, and reschedule processes are executed accurately

• Monitor productivity, service quality, and compliance with standard operating procedures

• Arrange work schedules and ensure adequate staffing for each shift

• Handle customer escalations and reservation issues requiring managerial decision-making

• Monitor sales transactions, daily reports, reconciliation, and identify potential losses from ticketing errors

• Coordinate with airlines, suppliers, sales teams, finance, and customer service departments

• Conduct team performance evaluations and provide training to improve service quality
  

About you

• Minimum D3/S1 education, preferably in Tourism, Management, or Business Administration

• Minimum 5 years experience in travel agent ticketing, with supervisor or team leader experience valued

• Understanding of reservation, booking, issuance, reissue, refund, reschedule, and cancellation processes for domestic and international flights

• Proficiency with GDS systems such as Amadeus, Sabre, or Galileo, and other airline reservation systems

• Understanding of airline tariff rules, fare rules, baggage allowance, refund policy, and ticket change provisions

• Leadership capability to manage, guide, and evaluate ticketing team performance

• Ability to handle customer complaints, flight disruptions, schedule changes, flight cancellations, and emergency situations quickly and appropriately

• Strong communication, coordination, problem-solving, and decision-making skills

• Proficiency in Microsoft Excel and ticket sales administration systems

• Attention to detail, discipline, responsibility, customer service orientation, and ability to work under pressure