Area Villa Manager

Key Responsibilities :

1. Property Management & Maintenance:

• Conduct regular property inspections to ensure that all properties are well-maintained and meet company standards.

• Coordinate with contractors, service providers, and in-house engineers for maintenance and repairs, ensuring issues are resolved promptly.

• Oversee cleanliness and upkeep of properties, ensuring that scheduled repairs and upgrades are completed in collaboration with the Quality Control Manager.

• Track and manage supplies and equipment, placing orders for necessary items when needed.

• Ensure that utility bills (electricity, Wi-Fi, garbage fees) are paid on time and report expenses to the accounting team.

• Update and maintain the property inventory report regularly, ensuring accuracy and timely submission.

• Collect and report all maintenance issues at the property, preparing quarterly maintenance reports and submitting them to the Maintenance Project Manager.

2. Staff Management:

• Train, supervise, and manage teams of housekeeping, pool, garden, and maintenance staff to ensure smooth property operations.

• Ensure that staff follow company Standard Operating Procedures (SOPs), including housekeeping, gardening, and engineering teams.

• Evaluate housekeeping staff performance monthly, coordinating with HR for contract renewals, replacements, or promotions based on performance.

• Onboard new staff, monitor their progress, and provide feedback for improvement or advancement.

• Resolve any staff-related issues related to housekeeping, maintenance, and security promptly and effectively.

• Submit requests for promotions of high-performing staff members to the HR team and Head of Operations, along with their evaluation reports.

3. Coordination & Collaboration:

• Work with other departments, including Real Estate Sales, Direct Booking, and Quality Control, to ensure smooth property viewings, maintenance scheduling, and guest services.

• Coordinate tasks and workflows with Booking Managers, Launching Managers, CS, and accounting for all property-related activities.

• Regularly restock necessary supplies (e.g., linens, towels) and ensure inventory is well-maintained.

• Pay utility bills on time and keep a record of expenses for submission to accounting, along with petty cash documentation.

• Constantly review property information published online (description, property details, photos) and report discrepancies to the Vacation Rental listing team.

4. Reporting:

• Prepare and submit monthly property inventory reports, ensuring they are accurate and delivered by the last day of each month.

• Create and submit quarterly maintenance reports to the Maintenance Project Manager, outlining all issues and maintenance activities.

• Submit monthly appraisal reports to the HR team for direct subordinates, ensuring reports are submitted no later than the 29th of each month.

• Report direct expenses regularly to management, providing necessary documentation for expense approval and tracking.

Qualifications:

• Experience in property or hospitality management, overseeing multiple properties.

• Strong leadership skills, with experience in training and managing staff.

• Excellent organizational skills for inspections, maintenance, and reporting.

• Knowledge of property maintenance, vendor management, and utilities.

• Strong communication skills for staff management and coordination.

• Skilled in preparing reports, performance evaluations, and tracking expenses.