Admin Online

About the role

This role involves managing customer service across multiple e-commerce platforms and marketplaces, handling product management, and processing customer orders to ensure smooth operations and customer satisfaction.

Key responsibilities

• Respond to customer inquiries via Shopee, TikTok Shop, WhatsApp, and other social media channels quickly, friendly, and informatively

• Provide information about products, prices, sizes, specifications, stock, promotions, warranties, and shipping

• Help customers choose products according to their needs and budget

• Follow up with potential buyers to increase transaction opportunities

• Handle customer questions, complaints, and issues professionally

• Upload and update products on marketplaces

• Create and update product titles, descriptions, prices, photos, variations, and product information

• Ensure product stock and prices match store data

• Manage vouchers, promotions, discounts, free shipping, and marketing programs according to company direction

• Monitor store and product performance on marketplaces

• Check incoming orders daily and verify product accuracy, variations, quantities, addresses, and shipping methods

• Coordinate with warehouse and shipping departments to ensure orders are processed on time

• Monitor order status until goods are received by customers

• Handle order cancellations, returns, refunds, and order issues according to company procedures