Admin Customer Service

Job Summary :

The Admin Customer Service is responsible for managing customer inquiries, reservations, orders, feedback and administrative tasks to ensure smooth operations and excellent customer satisfaction. This role involves coordinating with service, kitchen, cashier and management teams to ensure customer requests are handled accurately and efficiently. The position also supports customer database management, complaint handling, reporting and maintaining professional communication in accordance with company service standards.

Key Responsibilities :

• Respond to customer inquiries through phone calls, WhatsApp, email, social media and other communication channels.

• Provide accurate information regarding menus, products, pricing, operating hours, promotions, facilities and company policies.

• Handle customer requests professionally, ensuring timely responses and effective solutions.

• Manage customer feedback, complaints and suggestions, coordinating with relevant departments for resolution.

• Follow up on customer concerns to ensure satisfaction and service recovery.

• Maintain a friendly, professional and customer-oriented communication style.

• Confirm reservation details, including date, time, number of guests, special requests and contact information.

• Process customer orders, cake requests and event inquiries when applicable.

• Coordinate with service, kitchen and management teams to ensure customer requirements are communicated clearly.

• Monitor reservation schedules and update relevant teams regarding changes, cancellations or special arrangements.

• Coordinate with the Service, Kitchen, Bar, Cashier, Sales and Management teams to fulfill customer requests.

• Communicate special dietary requirements, allergies, celebrations, VIP arrangements and other guest preferences to the relevant team.