Admin Customer Experience

About us

PT Saat Alam Pulih Indonesia is a forward-thinking organisation committed to delivering exceptional customer experiences and operational excellence. We pride ourselves on fostering a collaborative environment where every team member contributes to our mission of providing outstanding service to our clients and stakeholders. Our company values integrity, innovation, and a genuine commitment to customer satisfaction.

About the role

We are seeking an Admin Customer Experience professional to join our team in Bali on a full-time basis. This is a pivotal role within our organisation, responsible for ensuring seamless customer interactions and supporting the delivery of exceptional service standards. You will be the backbone of our customer-facing operations, managing administrative tasks that directly impact customer satisfaction and organisational efficiency. This position offers an excellent opportunity to develop your administrative and customer service expertise whilst contributing to the growth and success of PT Saat Alam Pulih Indonesia.

Key responsibilities

• Managing customer inquiries and requests through multiple communication channels, including email, telephone, and chat

• Processing and coordinating customer orders, ensuring accuracy and timely delivery of services

• Maintaining detailed and organised customer records and database systems to ensure information accessibility and security

• Scheduling appointments and managing calendars for customer meetings and service delivery

• Liaising between customers and internal departments to facilitate resolution of issues and concerns

• Preparing and distributing customer documentation, reports, and correspondence

• Monitoring customer satisfaction levels and providing feedback to management for continuous improvement

• Supporting the implementation of customer service policies and procedures

• Handling administrative duties including filing, data entry, and general office management tasks

• Contributing to the development of customer service excellence initiatives

What we're looking for

• Proven experience in an administrative support or customer service role, preferably within a fast-paced environment

• Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously

• Strong written and verbal communication skills in English, with proficiency in Indonesian being highly advantageous

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) systems

• Outstanding customer service orientation with a genuine desire to exceed customer expectations

• Attention to detail and commitment to accuracy in all administrative tasks

• Ability to remain calm and professional when handling challenging customer interactions

• Flexibility and adaptability to changing priorities and business requirements

• A proactive approach to problem-solving with strong initiative and independent thinking

• Experience with data management and confidentiality protocols is preferred

What we offer

PT Saat Alam Pulih Indonesia is committed to providing a supportive and rewarding workplace for all employees. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for professional development and training to enhance your skills and career progression. We foster a collaborative team environment where your contributions are valued and recognised. We believe in maintaining a healthy work-life balance and provide a positive workplace culture that encourages innovation and mutual support. Additionally, we offer flexible working arrangements where possible to support your wellbeing and personal circumstances.

Apply now

If you are an organised, customer-focused professional with strong administrative skills and a passion for delivering exceptional service, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. We look forward to meeting talented individuals who are eager to make a positive impact at PT Saat Alam Pulih Indonesia.