Account Manager – Retail

About the role

Manage and develop relationships with retail customers to increase sales and maintain customer retention. Identify and develop new accounts and business opportunities in the retail sector, from prospecting and product presentation through negotiation to closing. Manage existing accounts and identify upselling and cross-selling opportunities.

Key responsibilities

• Manage and develop relationships with retail customers to increase sales and maintain customer retention

• Achieve individual sales targets as set by the company

• Identify and develop new accounts and business opportunities in the retail sector

• Conduct prospecting, product/solution presentations, negotiations, and closing

• Manage existing accounts and explore upselling and cross-selling opportunities

• Understand customer needs and offer appropriate products/solutions

• Build and manage sales pipeline, forecasts, quotations, and sales activity reports

• Monitor the offering process through to implementation and transaction completion

• Maintain relationships with key persons and decision makers from customers

• Coordinate with internal teams including Product, Technical, Operations, Finance, and Sales Support

About you

• Minimum D3/S1 education, preferably in Management, Marketing, Business, IT, or related fields

• Minimum 2–3 years of experience as Account Manager/Sales/Business Development, particularly handling retail customers

• Experience in B2B Sales and managing corporate/retail accounts

• Understanding of the sales process from prospecting, presentation, quotation, negotiation to closing

• Strong communication, presentation, and negotiation skills

• Target-oriented and accustomed to working based on KPIs

• Ability to build and maintain customer relationships

• Able to work individually and within a team

• Willing to work and conduct customer visits in the Jakarta area and surroundings