Account Manager

About Us

PT Cibes Lift Indonesia, part of the Cibes Lift Group, is a global company operating in more than 70 countries. We provide premium lift solutions and are committed to delivering excellent products and exceptional customer experiences.

We are looking for a proactive, relationship-oriented, and results-driven Account Manager to join our Kalea team in Makassar. If you enjoy building relationships, understanding customer needs, negotiating business opportunities, and developing creative sales strategies, we would love to hear from you!

Job Responsibilities

•      Build and maintain long-term relationships with existing and prospective customers.

•      Identify, approach, and develop new business opportunities through prospecting, customer visits, canvassing, and networking.

•      Understand customer needs, preferences, and purchasing behavior to provide suitable lift solutions.

•      Manage the end-to-end sales process, from prospecting, customer profiling, and needs assessment to presentation, negotiation, contract closing, and follow-up.

•      Follow up consistently on customer inquiries, leads, and ongoing sales opportunities.

•      Develop a good understanding of market conditions, customer segments, and potential business opportunities, including through market research.

•      Coordinate with internal departments to ensure smooth project execution, effective communication, and customer satisfaction.

•      Ensure the completeness, accuracy, and proper management of customer records, sales documentation, administrative forms, and activity reports.

•      Continuously improve product knowledge, sales capabilities, and customer relationship management skills.

Requirements

•      Minimum Bachelor's degree (S1) in any major.

•      1–3 years of relevant work experience in Sales, Account Management, Business Development, or similar roles.

•      Experience in Customer Service, Relationship Manager, Relationship Officer, or similar roles in the banking or hospitality industry is a plus.

•      Strong negotiation, communication, presentation, interpersonal, and relationship-building skills.

•      Proven ability to identify customer needs and build long-term business relationships.

•      Proactive in prospecting, canvassing, networking, and developing new sales opportunities.

•      Relationship-oriented sales approach, not purely aggressive customer acquisition.

•      Strong time management and coordination skills, with the ability to manage multiple opportunities simultaneously.

•      Detail-oriented, organized, and able to maintain structured documentation.

•      Good attitude (top priority), integrity, prudence, commitment, and a strong willingness to learn.

•      Good command of English.

•      Experience with CRM systems is an advantage.

•      Willing to travel as required.