Waiter / Waitress

About the role

This is a waiter/waitress position in a restaurant, cafe, or hotel environment. You will be responsible for providing friendly and professional service to guests, managing their dining experience from arrival to departure, and maintaining high standards of food and beverage service.

Key responsibilities

• Greet guests in a friendly and professional manner

• Present the menu to guests and explain specials, recommendations, or current promotions

• Provide information about food and beverages, including ingredients, flavors, and potential allergies

• Take guest orders accurately and efficiently

• Input orders into the POS system and communicate them to the kitchen/bar according to SOP

• Serve guests' orders in the correct order and according to service standards

• Ensure the appearance and quality of food/beverages before serving

• Check and ensure guests are satisfied with the food, beverages, and service

• Respond to and follow up on complaints quickly and politely

• Create bills and process payments

About you

• Minimum high school/vocational school graduate or equivalent

• Minimum 1 year of experience as a waiter/waitress in a restaurant, cafe, or hotel

• Good communication skills and a friendly attitude towards guests

• Able to work quickly and efficiently in a busy environment

• Master the basics of food and beverage service

• Ability to use a POS (Point of Sale) system is a plus

• Able to work in a team or individually

• Neat, clean, and professional appearance

• Flexible working hours (willing to work shifts, weekends, and holidays)

• Able to communicate well in English