Travel Consultant

About the role

Travel Operation Staff role supporting the execution of complete travel operational processes from preparation through departure. The role involves preparing and managing travel documents, coordinating with multiple teams, monitoring timelines, and handling operational challenges to ensure smooth travel execution.

Key responsibilities

• Assist with execution of all travel operational processes from preparation to departure

• Prepare and manage travel documents including visa, tickets, hotel bookings, itinerary, and tour requirements

• Conduct checks and monitoring of visa timeline, ticket issuance, bookings, and itinerary

• Coordinate with Sales, Visa, Ticketing, Supplier, and related teams to ensure smooth travel operations

• Provide updates on travel progress and readiness to Supervisor/Manager

• Handle and resolve operational challenges during travel preparation

• Create operational administration reports and file travel documents

• Support group departure and arrival processes as needed

• Execute other operational tasks assigned by Supervisor/Manager

About you

• Minimum D3/S1 education, preferably in Tourism, Hospitality, or related field

• Minimum 1–2 years experience in travel industry, particularly Tour Operation, Visa, or Ticketing (Fresh graduates welcome)

• Understanding of travel operational processes, visa, ticketing, hotel booking, and tour requirements

• Experienced in handling travel administration and documents

• Detail-oriented, organized, responsible, and able to work with deadlines

• Strong communication and coordination skills

• Able to work individually and in teams

• Able to adapt to dynamic operational situations

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Preferred: experience handling Schengen/Asia Visa or other international destinations