Ticketing Officer

About the role

We are looking for a Ticketing Officer to support our ticketing operations and ensure accurate and efficient flight booking and ticketing processes. The ideal candidate is detail-oriented, organized, and has a good understanding of airline ticketing and GDS systems.

Key responsibilities

• Handle flight reservations and ticket issuance using GDS (Amadeus, Galileo, or Sabre)

• Process ticket issuance, reissue, rerouting, cancellation, and refund according to airline rules

• Check fares, flight schedules, passenger details, baggage allowance, and ticket conditions accurately

• Monitor Ticketing Time Limit (TTL) and ensure bookings are processed within the required timeframe

• Monitor flight schedule changes and coordinate alternative arrangements when necessary

• Update ticketing and booking information accurately in the company's internal system (Jambix)

• Maintain complete and organized records of ticketing transactions

• Coordinate with Sales, Reservation, and Operations teams to ensure smooth travel arrangements

About you

• 1-3 year of experience in ticketing or travel industry; fresh graduates with relevant knowledge are welcome to apply

• Familiar with Amadeus, Galileo, or Sabre is preferred

• Good understanding of airline fares and ticketing procedures

• Detail-oriented with strong accuracy and attention to detail

• Good communication and coordination skills

• Able to work under pressure and meet deadlines

• Good English communication skills

• Able to work independently and as part of a team

Benefits

• Opportunity to develop your career in the travel and tourism industry

• Hands-on experience with international ticketing and GDS systems

• Professional and supportive working environment

• Opportunities to learn and grow with the company