Tenant Relations Officer

Responsibilities

The Tenant Relations Officer is responsible for managing the relationship between Estate Management and tenants, from new tenant onboarding and agreement processing to plot transfer administration and ongoing tenant engagement. Guide new tenants through the agreement process and explain estate rules and regulations clearly. Support tenants in plot transfers when they sell or lease their land, including follow-up of agreements, fees, and related documentation. Maintain an accurate and up-to-date tenant database, and proactively contact tenant PICs when data requires renewal or verification. Plan and organize regular tenant gathering events to strengthen relationships between tenants and Estate Management, as well as among tenants. Act as the liaison between the company and tenants, coordinate with internal functions to resolve tenant needs, and ensure all work complies with applicable OHS and environmental regulations.

Qualifications

• Minimum Diploma (D3) in any field.

• Minimum 3 years of experience in customer service, tenant relations, or client relationship management.

• Experienced in handling customer agreements, administrative documentation, and data management with high accuracy.

• Strong public relations and community management skills, including experience organizing events or customer gatherings.

• Understanding of quality management systems and OHS & environment (K3L) principles.

• Good communication and interpersonal skills; customer-focused, results-oriented, and a strong team player.

• Proficient in English, both spoken and written, and in Microsoft Office.

• A plus if having: experience in industrial estates, property or building management, or B2B account management; experience handling land or property transfer administration; or Japanese language skills.